Sellers can report a Testimonial for the following reasons:
- Inappropriate Language
- Duplicate Testimonial
- Did Not Purchase A Dog
- False Statements Made by Buyer
If you need to report a Testimonial for any of the reasons listed above, simply click the Report link beneath the Testimonial, select the appropriate reason, and click Submit Report at the bottom.
If you're having trouble locating your Testimonials, please check out our Can I see my Testimonials? FAQ.
For more information about Testimonial Eligibility, please review Puppies.com Community Standards and About Testimonial Eligibility.
Sellers have the option to post a reply that is visible with the Testimonial in order to address any statements made by the buyer and present both sides of the situation. Please review Can I respond to a Testimonial? for instructions.
The purpose of the Testimonial system is for buyers to submit a Testimonial of their experience with a seller, regardless of whether their experience is positive or negative. It is not the site's position to resolve this issue between a buyer and seller, nor do we take a position on whether the buyer or seller should have taken a different action or accepted an offered resolution. However, the buyer can edit their Testimonial or request its deactivation if the buyer and seller find a resolution to a dispute.
Still Have Questions? If so, our Support Team is here to help! Please don’t hesitate to contact us through our Contact Page (or email us directly at [email protected]) and we’ll be happy to assist.
