Help Center
Find answers, guides, and everything you need to know about Puppies.com.
FAQs
Frequently Asked Questions about Puppies.com
How much does it cost to list a puppy?
New sellers get a free 3-day trial. Standard memberships cost $29.99/month or $79.99/3 months. Premier memberships are $19.99/month or $199.99/year with recurring billing.
Do I have to pay for a membership to find a puppy?
No, buyers never pay to use Puppies.com. Searching for puppies, messaging breeders, and saving favorites are completely free for buyers.
How do I list a puppy?
Create your first puppy listing by clicking List a Puppy, completing your profile, filling in required fields, uploading photos, and selecting a membership plan.
How do I cancel my membership?
Cancel a recurring Premier membership from the Membership Billing page by clicking Modify Membership. Standard memberships expire automatically.
How do I access my messages?
Access your messages by clicking the Envelope icon on desktop or tapping Menu then Message Center on mobile to view all conversations.
How can I contact Puppies.com Support?
Reach Puppies.com support by email through the Contact page. Use your account email and include details for a faster response.
Can I only list puppies? Or can I sell older dogs, too?
Yes, Puppies.com allows sellers to advertise dogs of all ages, including adult and senior dogs. Follow local laws on minimum puppy release age.
How does Puppies.com select puppies to feature on social media?
Puppies.com randomly selects listings for social media features, prioritizing Premier members, boosted listings, sellers with positive testimonials, and high-quality photos.
Why can't I see everything on a Puppies.com page?
Missing page elements are usually caused by screen zoom or font scaling. Press Ctrl+0 (Windows) or Command+0 (Mac) to reset your browser zoom to 100%.
Can I sell a dog for someone else on Puppies.com?
No, account guidelines require you to only list dogs you personally own and possess. Advertising dogs for others is not permitted.
How do I take a screenshot?
Take a screenshot using Windows+Shift+S on PC, Shift+Command+3 on Mac, or the Side+Volume Up buttons on iPhone. Then email the image to Puppies.com support.
Why is my account suspended?
Accounts may be suspended for policy violations, security issues, or payment problems. Contact support from your account email to begin the resolution process.
Understanding "On Hold" Listings
On Hold listings remain visible in search results but disable the contact button. Buyers can save them to favorites or create a saved search instead.