Help Center
Find answers, guides, and everything you need to know about Puppies.com.
FAQs
Frequently Asked Questions about Puppies.com
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Do I have to pay for a membership to find a puppy?
Good news: Buyers never pay to use Puppies.com. Explore all the free features available to help you find your new best friend.
Read article →How much does it cost to list a puppy?
Pricing for Puppies.com memberships, including plan comparisons, 3-day free trials, and a breakdown of seller benefits like zero-commission sales.
Read article →Introducing Puppy Madness!
Enter your pup in the 2026 Puppy Madness bracket showdown for free!
Does Puppies.com Offer Financing or Process Payments?
Learn how payments, deposits, and financing work on Puppies.com, including direct seller transactions and safe payment advice.
Why can't I see everything on a Puppies.com page?
A technical troubleshooting guide for resolving cut-off text or hidden buttons on Puppies.com by resetting display scaling, browser zoom, and font sizes.
How can I contact Puppies.com Support?
The official guide to reaching the Puppies.com support team, featuring baseline email response windows, ticket submission best practices, and support channel details.
How do I list a puppy?
Everything you need to know about listing puppies on Puppies.com: from photo requirements and breed tagging to using the 'Add Another Puppy From This Litter' shortcut."
How do I take a screenshot?
A comprehensive hardware shortcut guide for capturing, saving, and sending screenshots across all major desktop and mobile operating systems.
Can I only list puppies? Or can I sell older dogs, too?
A guide clarifying age requirements for listings on Puppies.com, confirming support for adult and senior dog advertisements alongside local legal minimums for puppies.
How does Puppies.com select puppies to feature on social media?
An overview of the criteria Puppies.com uses to select listings for social media features, highlighting the importance of high-quality photos, positive testimonials, and boosted status.
Why is my account suspended?
Common reasons for account suspensions and the specific steps you should take to contact Support for a resolution.
Understanding "On Hold" Listings
An overview of the Puppies.com 'On Hold' feature updates, offering instructions for buyers navigating pending listings and sellers managing their search visibility.
Can I sell a dog for someone else on Puppies.com?
An overview of Puppies.com account ownership guidelines prohibiting brokering, account sharing, and third-party or multi-location puppy advertisements.
How do I use Puppies.com with Claude or ChatGPT?
Connect Claude or ChatGPT to Puppies.com to search puppies for sale, look up breeders and reviews, read breed guides, and search the Help Center.
Why can't I see my listing(s) through a search?
Learn why your listing isn't showing in search results, including account approval delays, trial expiration, and admin review statuses.
