Puppies.com accounts may be suspended for a variety of reasons, including (but not limited to):
- Violations of our Terms of Service
- Violations of our Account Guidelines or Listing Guidelines
- Bounced email failures.
- Payment, billing, or subscription disputes.
- Account Consolidation to close inactive or duplicate accounts.
What Should I Do Before Contacting Support?
Before reaching out to our Support Team, please complete the following quick checklist to help speed up your resolution:
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Check for an Active Secondary Profile: If you have accidentally created more than one account in the past (using a different email address or phone number), check to see if your primary or newer profile is still fully active. We routinely consolidate duplicate accounts to prevent communication confusion and misapplied billing.
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Search Your Inbox for an Explanation: If an account is suspended due to a policy violation or billing issue, our system typically sends an automated notice. Search your inbox (as well as your Spam, Junk, or Promotions folders) for recent messages from [email protected] for specific steps to resolve the issue.
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Verify Your Email Settings: Ensure your inbox is in good standing and able to receive our replies:
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Storage Limits: Verify your inbox isn't full, which causes our system responses to bounce.
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Safe Senders: Add [email protected] and [email protected] to your contact list.
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Avoid Sending Multiple Requests: We process all ticket queues in the exact order they are received. Sending multiple emails regarding the same suspension will create duplicate tickets and can actually delay your response time.
How Can I Address My Account Suspension?
If your account remains inaccessible and you have confirmed it wasn't part of a duplicate profile consolidation, the most effective way to resolve the issue is to reach out to our Support Team directly.
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How to Contact Us: Email us directly at [email protected] or submit a request through our web-based Contact Page.
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Important Requirement: You must message us from the exact email address associated with the suspended Puppies.com account. This allows our team to securely verify your identity, locate your specific profile, and safely guide you through the resolution process.
Our team is here to help you understand the situation and work towards a swift resolution. Your cooperation and patience are greatly appreciated!
Still Have Questions? If so, our Support Team is here to help! Please don’t hesitate to contact us through our Contact Page (or email us directly at [email protected]) and we’ll be happy to assist.
