Help Center
Find answers, guides, and everything you need to know about Puppies.com.
Accounts
General Puppies.com Account Information
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Puppies.com Community Standards
Puppies.com Community Standards regarding Testimonial Eligibility, Conduct Guidelines, and Content Restrictions.
Read article →Identifying and Avoiding Scams and Fraud
Tips for avoiding online fraud (including phishing, overpayment scams, and "fake customer service" fraud).
Read article →Puppies.com Terms of Service
Only breeders selling puppies they personally bred may list on Puppies.com. Disputes are resolved by binding arbitration, not court or class action.
Read article →How do I use the Message Center?
A complete guide to navigating the Puppies.com Message Center across desktop, mobile browsers, and native apps, highlighting secure communication practices.
Read article →Puppies.com Listing Guidelines
Guidelines which outline important things to avoid when creating listings on Puppies.com.
Puppies.com Privacy Policy
Details on how Puppies.com collects, uses, and protects your personal information, including your rights and AI data practices.
How do I edit my email address?
Step-by-step instructions for changing the email used in a Puppies.com account.
How do I Change or Reset my Password?
Instructions for updating your password or performing a password reset, plus tips for maintaining a secure Puppies.com account.
Puppies.com Account Guidelines
Official rules regarding account limits, verification requirements, and our strictly prohibited third-party advertising policies.
How do I sign in/out?
Easy steps to sign in, sign out, or reset your password, including troubleshooting tips for common login issues.
How do I delete my Puppies.com account?
Request permanent account deletion by emailing Puppies.com Support from the email address linked to your account through the Contact page.
How do I manage my notifications or unsubscribe?
Step-by-step instructions for managing your notification preferences and unsubscribing from Puppies.com emails.
Why is my account suspended?
Common reasons for account suspensions and the specific steps you should take to contact Support for a resolution.
Video Calls
A technical support guide detailing the Puppies.com video call interface, in-chat call history logging, and hardware troubleshooting steps for mobile and desktop users.
