Help Center
Find answers, guides, and everything you need to know about Puppies.com.
Memberships
Purchase, Modify, and Cancel Memberships
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How much does it cost to list a puppy?
Pricing for Puppies.com memberships, including plan comparisons, 3-day free trials, and a breakdown of seller benefits like zero-commission sales.
Read article →Do I have to pay for a membership to find a puppy?
Good news: Buyers never pay to use Puppies.com. Explore all the free features available to help you find your new best friend.
Read article →How do I switch memberships?
A guide to managing your billing frequency on Puppies.com, detailing the process for switching from monthly to annual plans and handling downgrades safely.
What are the benefits of a paid membership?
Explore Puppies.com seller benefits: manage multiple listings, view performance insights, and create a custom public profile for your breeding business.
How do I purchase a membership?
Step-by-step instructions for sellers to select a plan and activate a Puppies.com membership.
How do I cancel my membership?
Step-by-step instructions for canceling a recurring membership and understanding how your account remains active through the end of your billing cycle.
How do I update my payment information?
Step-by-step instructions for updating your credit card info, managing recurring payments, and ensuring your membership doesn't expire.
Managing Apple/iOS payments and subscriptions
A complete guide to managing Puppies.com subscriptions purchased via the iOS App Store, featuring step-by-step cancellation and refund instructions through Apple.
How do I report unauthorized charges?
Steps for reporting and resolving unexpected billing on Puppies.com, including what information to provide our team for a fast review.
Reporting Fraudulent Apple/iOS Charges
A guide to resolving unauthorized or fraudulent charges billed through the iOS App Store, including links to Apple Support and subscription cancellation tools.
Important Updates to Memberships & Billing
Frequently asked questions about the new Puppies.com unified billing model, including recurring plan options, cancellation steps, and ID verification benefits.
