Help Center
Find answers, guides, and everything you need to know about Puppies.com.
Safety & Security
Online Safety, Fraud, and General Security
Buyer Tips
Stay safe buying a puppy online by researching breeders, verifying credentials, asking the right questions, and protecting your payment.
Puppies.com Community Standards
Testimonials must reflect genuine purchases made within two years. Manipulating reviews or posting false content may result in account suspension.
Identifying and Avoiding Scams and Fraud
Protect yourself from phishing emails, overpayment scams, and fake customer service requests. Always verify sender addresses and never share login credentials or payment info.
How do I Report a User or Message?
Report suspicious listings or messages by clicking the red Report link on the listing or message and selecting the reason for your report.
Confirming Legitimacy of AKC Paperwork
Verify AKC registration paperwork by requesting the Dog Registration Application at purchase and confirming details directly with the AKC.
Protecting Your Account from Hijacking/Hacking
Protect your Puppies.com account from phishing and hijacking by verifying sender emails, using strong passwords, and never sharing login credentials.
How do I Block a User?
Block a user from your Message Center conversation by clicking Block and selecting a reason. Blocking is permanent and cannot be undone.
Two-Factor Authentication (2FA)
Two-factor authentication sends a 6-digit code via text, call, or email when you log in from a new device. Never share this code with anyone.
Trusted Devices
Manage devices logged into your Puppies.com account. Review login alerts, compare IP addresses, and revoke access from any unrecognized devices.
How to Secure Your Account
If you receive an unrecognized login alert, change your password immediately, revoke unauthorized devices via Trusted Devices, and review your profile and listings for changes.