Help Center
Find answers, guides, and everything you need to know about Puppies.com.
Safety & Security
Online Safety, Fraud, and General Security
Featured
Buyer Tips
The ultimate guide to a safe puppy search: breeder verification, essential questions, secure payments, and post-purchase care.
Read article →Identifying and Avoiding Scams and Fraud
Tips for avoiding online fraud (including phishing, overpayment scams, and "fake customer service" fraud).
Read article →How do I Report a User or Message?
A guide to utilizing the on-site reporting system to flag policy violations, inappropriate messages, or inaccurate listings to our Support Team.
How do I Block a User?
How to permanently block a user in the Message Center, including details on conversation archiving and reporting suspicious behavior.
Trusted Devices
A critical security guide explaining Puppies.com device tracking alerts, IP verification steps, and how to instantly revoke unauthorized account access.
How to Secure Your Account
An immediate response guide for users who suspect unauthorized account access, outlining password updates, device revocation, and listing audit steps.
Protecting Your Account from Hijacking/Hacking
A master security guide mapping out common phishing scams, fake 'Puppies Support' messaging tactics, official email verification methods, and immediate account recovery steps.
Two-Factor Authentication (2FA)
An introductory guide to using Two-Factor Authentication (2FA) on Puppies.com, including code request steps, troubleshooting tips, and security warnings.
Confirming Legitimacy of AKC Paperwork
A critical buyer protection guide detailing the differences between AKC-registered and registrable puppies, document verification steps, and how to spot forged paperwork.
How to set up an Authenticator App for Two-Factor Authentication
Instructions for setting up and managing 2FA using Authenticator apps like Google Authenticator or Authy for enhanced account security.
Video Calls
A technical support guide detailing the Puppies.com video call interface, in-chat call history logging, and hardware troubleshooting steps for mobile and desktop users.
